Return Policy

Delivery & Returns

Lead times

All shutters are made-to-measure and manufactured to order. See our Shipping policy for estimated production and delivery times. All delivery times are estimates only and cannot be guaranteed.

Delivery costs

All prices include delivery and local taxes. Contact us to confirm the delivery schedule for your destination.

Delivery & packaging

Shutters are shipped in protective layering to a ground-floor location. Larger orders may arrive in separate consignments. You’ll receive an email notification with tracking details once your order is dispatched.

Expedited delivery

If you need your order sooner, you can request an air-freight quote by emailing us after placing your order. Faster delivery is available at additional cost.

Cancellations & returns

All shutters are custom-made to your measurements and specifications. By law, they are exempt from the usual 14-day “cooling-off” cancellation rights under the Consumer Contracts Regulations 2013. You may cancel only if: we agree to the cancellation before production begins; or there is a fault with the goods supplied (see Warranty below).

Damaged or faulty goods

If the outer packaging shows damage, please open the boxes promptly and inspect the contents. Report any damage to us within 24 hours of delivery by email at moolishutters@outlook.com, including photographs and your order number. We will arrange a repair, replacement, or refund as appropriate.

Warranty

All shutters include a 5-year warranty from the date of delivery, covering structural defects, warping, and significant paint or stain discolouration. The warranty does not cover normal wear and tear, incorrect installation, or damage caused by misuse, accidents, or alterations. This does not affect your statutory rights under the Consumer Rights Act 2015.